Last updated: October 2026
This website is run by Luxatti Homes Ltd ("we", "us"), a company registered in England and Wales (company number 11682000) with its registered office at 10 Cranford Park Road, Hayes, England, UB3 4PF. We are the controller of the personal information described in this policy.
If you have any questions about this policy or your information, email us at info@luxattihomes.co.uk or call 020 3488 8150.
When you send an enquiry through our contact form, we collect your name, email address, phone number and the details of your enquiry. If you email or call us, we keep the information you choose to share.
Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type and the pages you request. This is used to keep the website secure and working properly.
We use your information to:
Under UK data protection law, we rely on our legitimate interest in responding to people who contact us, on taking steps at your request before entering into a contract, and on our legal obligations where we have to keep records. We do not sell your information or use it for marketing without your consent.
We only share your information where needed to run our business, for example with our website hosting and email providers, our professional advisers, and partners such as architects or engineers working on your project. These parties may only use your information to provide their services to us. We may also share information where the law requires it.
We keep enquiry details for as long as we need them to deal with your enquiry. If you become a client, we keep project records for as long as required for legal, tax and insurance purposes, and then delete them securely.
Our website does not set its own cookies and does not use analytics or advertising trackers. Some pages include content from other companies, which may collect information or set cookies when it loads:
You can block or delete cookies in your browser settings. The rest of our website will still work if you do.
You have the right to ask for a copy of the information we hold about you, and to ask us to correct it, delete it, restrict how we use it, or object to us using it. You can also ask us to transfer it to you or someone else. To make a request, contact us using the details above. We will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first, so please contact us before going to the ICO.
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
